HB 4389
House·20th Congress·Filed Sep 8, 2025
An Act Mandating Public Telecommunications Entities and Internet Service Providers to Institute a Refund Mechanism for Service Outages and Disruptions, Providing Penalties for Violations Thereof
In plain language
The bill requires internet providers to automatically credit customers when service is down for 24 hours or more in a month, unless the outage is due to scheduled maintenance, a natural disaster, or third‑party actions; violations can be fined or lead to license loss.
Consumer ProtectionInformation and Communications Technology
Automated summary by BatasWatch. It may miss nuance — read the bill text before citing it.
Authors · 3 Representatives
Official sources
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HB04389 · Sources: BetterGov Open Congress, BatasWatch