The bill would require all telecom and internet providers in the Philippines to automatically give customers a pro‑rated refund or bill credit when they experience 24 or more hours of service outage in a month, unless the outage is due to scheduled maintenance, a fortuitous event, or third‑party actions. Providers must do this without the customer filing a request, and the NTC can fine violators up to ₱200,000 per breach or revoke their license for repeated offenses.
Automated summary by BatasWatch. It may miss nuance — read the bill text before citing it.
Printed from CivicSync PH: https://civicsync-ph-gamma.vercel.app/bills/HB09838. Status changes over time; check the link for the latest.
HB09838 · Sources: BatasWatch
Status history
No changes since we started checking daily on Oct 4, 2026.
Status via BatasWatch (independent source)
Similar in what they’d do, filed by any lawmaker.